FOCUS 2020 & FOCUS ALIVE 2020 SPECIAL TERMS AND CONDITIONS
1. WHO WE ARE
1.1 We are Holy Trinity Brompton (HTB) a charity registered in England and Wales (no. 1133793) whose registered office is at HTB, Brompton Road, London SW7 1JA.
1.2 We operate the websites www.htb.org.uk, www.htb.org and focus.htb.org.
1.3 You can contact us by telephoning 020 7052 0200 or by writing to us at email@example.com.
2. STATUS OF TERMS AND CONDITIONS
2.1 These Special Terms and Conditions and the Holy Trinity Brompton and Alpha International E-Commerce Terms and Conditions (the ‘E-Commerce Terms and Conditions’ and, together with these Special Terms and Conditions, the ‘Terms and Conditions’) are the terms and conditions on which we supply Tickets to you. If there is any conflict between our E-Commerce Terms and Conditions and these Special Terms and Conditions, these Special Terms and Conditions shall have priority.
2.2 Please read the Terms and Conditions carefully before purchasing any Event Tickets and/or Accommodation Tickets from us. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Event Tickets or Accommodation Tickets from us. If you have any queries relating to these Terms and Conditions or think that there is a mistake in them, please contact us to discuss at firstname.lastname@example.org.
2.3 The definitions used in these Special Terms and Conditions shall have the same meaning as those in our E-Commerce Terms and Conditions and vice versa. If there is any conflict between defined terms in our E-Commerce Terms and Conditions and these Special Terms and Conditions, definitions in these Special Terms and Conditions shall have priority.
2.4 In these Special Terms and Conditions:
2.4.1 ‘Accommodation Ticket’ means a ticket for any Caravan Pitch, Electric Pitch and any Junior, Deluxe or Bespoke Bunkabin as specified on the Focus 2020/Focus Alive 2020 website, but for the avoidance of doubt excludes any free Camping Pitch.
2.4.2 ‘Event Ticket’ means a ticket for a Guest to attend Focus 2020 and/or Focus Alive 2020.
2.4.3 ‘Ticket’ means any Event Ticket and/or Accommodation Ticket.
2.4.4 Words denoting the singular include the plural and vice versa.
3.WHO CAN ATTEND FOCUS 2020 & FOCUS ALIVE 2020
3.1 Focus is the annual teaching holiday for the congregation of Holy Trinity Brompton, members of the Holy Trinity Brompton network of churches, invited guests of Alpha International and other invited friends.
4. NON-REFUNDABLE DEPOSIT AND BOOKINGS
4.1 The price of Event Tickets and Accommodation Tickets is as stated on the booking page on the Focus 2020/Focus Alive 2020 website from time to time.
4.2 For all adult Event Tickets and Accommodation Tickets booked before 30th September 2019 you can choose to pay, on the date of booking, either (i) the full published price for each Event Ticket and each Accommodation Ticket or (ii) a £50 initial deposit for each Event Ticket and for each Accommodation Ticket you book (i.e. each Ticket you book will require a £50 deposit), as a first instalment towards the full published price of each of those Tickets. If you chose option (ii), the outstanding balance of the full published price of your booked Event Tickets and Accommodation Tickets is due and payable by 1st March 2020. If you do not pay the full published price of any Ticket by 1st March 2020, we reserve the right at any time thereafter to cancel your booking in respect of that Ticket in accordance with Special Condition 5 below, and you will not be entitled to the return of the corresponding deposit paid. For the avoidance of doubt, any deposit paid is non-refundable and non-transferable to any other events whether provided by HTB, Alpha International or any third party.
4.3 Entry to Focus 2020 and Focus Alive 2020 is by wristband only. Wristbands will only be provided to Guests who have paid in full for their Event Tickets and (if applicable) Accommodation Tickets. Guests without wristbands will not be granted entry to any Focus 2020 and/or Focus Alive 2020 venues.
4.4 In order to secure a Confirmed Booking for Focus 2020 and/or Focus Alive 2020 all Guests must complete all of the stages of the Booking Process, including payment of all fees in respect of their Event Tickets and Accommodation Tickets. The stages of the Booking Process are as set out below:
(a) Select Event Ticket and/or Accommodation Ticket.
(b) Indicate whether you wish your Child to attend a kids group. If you do not indicate this, it may be possible to place them into a kids group at a later date on request if places are still available. Students, Our Hut and Our Tent places need to be selected at the time of booking.
(c) Complete all other required information on the Booking Form, submit the Booking Form and make payment. If payment is made in full, you will have a ‘Confirmed Booking’. If only a deposit is paid, the provisions of Special Condition 4.2 shall apply.
4.5 Holy Trinity Brompton reserves the right to reject a Booking from any Guests who do not meet the criteria set out in clause 3 above.
4.6 In order to ensure Guests’ needs are catered for adequately, we will need to know whether anyone in your party has any special needs, including restricted mobility or access requirements. Please indicate this on your booking form and we may contact you to discuss further. If you wish to discuss this with us, please email email@example.com.
5.1 If you are a consumer, as set out in Condition 8 of the E-Commerce Terms and Conditions below, you have the right, pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to cancel your contract for the purchase of Event Tickets and/or Accommodation Tickets within 14 (fourteen) working days, starting from the day after the day you receive the email acknowledgement of your booking of the Event Ticket and/or Accommodation Ticket as applicable. Working days means that Saturdays, Sundays or public holidays are not included in this period. Please refer to Condition 8 of the E-Commerce Terms and Conditions below for further details of this right and how to exercise it.
5.2 If you wish to cancel your booking for the purchase of any Event Ticket and/or Accommodation Ticket other than in accordance with Condition 8 of the E-Commerce Terms and Conditions below you may do so subject to the following:
5.2.1 Deposit Paid Only: If at the time you cancel the booking, you have only paid a deposit in respect of the relevant Event Ticket and/or Accommodation Ticket in accordance with Special Condition 4.2 above, the deposit shall be forfeited and retained by us and you will not be entitled to any refund of it.
5.2.2. Full or Partial Payment: If at the time you cancel the contract you have paid for the Event Ticket and/or Accommodation Ticket in part or in full (other than the payment of a deposit only as detailed in Condition 5.2.1 above), the following cancellation fees shall apply:
(a) For cancellations made before 1st March 2020, a cancellation fee comprising £50 per each Event Ticket and per each Accommodation Ticket will be charged, after which the remaining balance of the monies paid will be refunded to you; and
(b) For cancellations made between 1st March 2020 and 31st March 2020 (inclusive), a cancellation fee comprising (i) £50 per each Event Ticket and per each Accommodation Ticket and (ii) 50% of the remaining balance of the monies paid for each Event Ticket and Accommodation Ticket will be charged, after which the remaining balance of the monies paid will be refunded to you; and
(c) For cancellations made after 31st March 2020, a cancellation fee comprising 100% of the monies paid for each Event Ticket and Accommodation Ticket will be charged and no monies will be refunded to you.
9.2 No fee is applicable for transfers of Event Tickets and/or Accommodation Tickets to another individual known to you in accordance with Condition 19.1 of the E-Commerce Terms and Conditions if you can no longer attend, but you will remain responsible for any outstanding payment and will remain our point of contact. We would encourage you to transfer your Event Ticket and/or Accommodation Ticket in this way to avoid losing your deposit or paying the cancellation fees detailed above.
6. GUESTS WITHOUT AN EVENT TICKET
6.1 Any Guests discovered on-site without a booking will need to purchase the relevant Event Ticket and pay in full. If this is not possible they may be asked to leave. Please note that only the Guests listed on a Completed Booking for an on-site accommodation unit may occupy the accommodation. If any other person/persons are found in occupation, they will be asked to leave the site immediately and no refunds will be given.
7. ALL GUESTS UNDER THE AGE OF 18 MUST BE ACCOMPANIED BY AN ADULT
7.1 Please note that all children and youth remain the responsibility of their parents or guardians at all times except when they are with their youth leaders or age-group leaders. By agreeing to these Special Terms and Conditions you are accepting this responsibility.
8.1 Please take care when walking around the site and stick to the pathways which have been put in place to ensure you can safely navigate around the site.
9.1 In order to comply with Health & Safety regulations no generators are permitted on site.
10. BIG TOP
10.1 For Health & Safety reasons buggies are only allowed in marked areas of the Big Top.
10.2 Guests need to comply with any instructions or requests made by the Focus team to ensure all exits are kept clear, and space is maximised, thus ensuring the safety of all Guests.
11. MINOR ALTERATIONS
11.1 Every care is taken to ensure that all the information provided on the Focus website and in the Focus App is accurate. Guests will be informed of any changes to the programme via the Focus website, the Focus App and upon arrival at the Event.
11.2 Alterations such as the withdrawal of certain amenities, facilities, activities and entertainment may be made by HTB for reasons beyond our control without any obligation or liability.
12. LIMITATION OF LIABILITY
12.1 Subject to Condition 16.3 of the E-Commerce Terms and Conditions below, Holy Trinity Brompton shall not be liable in any way for any failure to perform our obligations or for any loss, damage or delay incurred by a Guest resulting from circumstances beyond our reasonable control.
13.1 By accepting these Special Terms and Conditions all Guests agree to indemnify HTB against any damage or loss that is caused as a result of their negligence.
14. INFECTIOUS OR CONTAGIOUS ILLNESSES
14.1 Guests must inform the Duty Manager on-site of the occurrence of any illnesses during their stay that may affect other Guests. In order to protect other Guests and employees, anyone with an infectious or contagious illness may be asked to remain in their accommodation or, under extreme conditions, requested to leave the Focus site.
15. FILMING AND PHOTOGRAPHY
15.1 There will be official photographers and video crew on-site. If your consent to being photographed or videoed is required, you will be asked to complete a photography and video consent form. There is also a ‘no film’ zone in the Big Top if you prefer not to be photographed or videoed. Images may be used on the Focus website and in promotional material (both digital and print) by HTB, Church Revitalisation Trust, Alpha International and other churches in the HTB network. Flash photography and lighting are occasionally used at Focus.
15.2 The following shall apply to official photography and video filming within the designated children’s areas at Focus: (i) those who do not consent to being photographed should collect a “no photography and video” wristband and wear it at all times (ii) photography consent for guests under 18 years old has been captured within the booking page; should you prefer that any photographs of your child are not included in any official publications, please amend your booking as necessary or advise the Focus Office in writing in advance of the week.
16.1 Focus Guests are not allowed to bring pets on-site, with the exception of guide dogs for the blind, dogs for the deaf and assistance dogs for people with disabilities. Please contact the Focus Office (email firstname.lastname@example.org) should you need to bring an assistance dog on-site. Guests bringing pets onsite without permission will be asked to remove them immediately.
17.1 As one of our security measures, we operate a wristband policy. Full week wristbands will be posted to Guests resident in the U.K. who have booked and paid in full at least 30 days prior to the Event start date. All other Full Week Guests who have paid in full will receive wristbands on arrival at the Event. It is vital that you wear your wristband at all times whilst at Focus and/or Focus Alive. Only Guests with a Focus Alive wristband will be admitted to the Focus Alive venue. Guests without wristbands will not be granted entry to any venues and will need to request a replacement wristband from the Focus Office at the Event venue. A charge will be incurred to replace lost wristbands.
18.1 All inside venues and accommodation at Focus are strictly non-smoking. Smokers over the age of 18 may smoke outside.
19.1 Holy Trinity Brompton has a zero-tolerance policy on drugs. Anyone found in possession of illegal substances will be sent home immediately and may be prevented from attending future events.
20.1 The Focus Alive venue is strictly alcohol-free.
21. UNACCEPTABLE BEHAVIOUR
21.1 Holy Trinity Brompton reserves the right at any time to require individuals to leave the Focus site permanently without compensation where unreasonable or anti-social behaviour, caused by them or persons named on their booking, or their guests, impairs the enjoyment, comfort or health of other Guests.
21.2 We reserve the right to escort any individual off the site.
HOLY TRINITY BROMPTON & ALPHA INTERNATIONAL: E-COMMERCE TERMS & CONDITIONS
1. INFORMATION ABOUT US
1.1 We are Holy Trinity Brompton (HTB) a registered charity (1133793) and Alpha International (AI) a registered charity (England and Wales 1086179, Scotland SC042906) and company (4157379) who both have registered offices at HTB, Brompton Road, London SW7 1JA ("us", "our" and "we" refers to both charities).
1.2 HTB operate the websites www.htb.org.uk and www.htb.org
AI operates the website www.alpha.org
1.3 To contact HTB, please telephone 020 7052 0200 or write to us at email@example.com. To contact AI, please see the 'Contact Us' page www.alpha.org/contact.
2. OUR PRODUCTS
2.1 The images of the Products on our sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. HOW WE USE YOUR PERSONAL INFORMATION
4. IF YOU ARE A CONSUMER (This clause 4 only applies if you are a consumer.)
4.1 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5. IF YOU ARE A BUSINESS CUSTOMER (This clause 5 only applies if you are a business.)
5.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our sites to purchase Products or Event Tickets or Accommodation Tickets.
6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
6.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2 The Contract between us will only be formed when you complete the payment process.
6.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.
6.4 If we are unable to supply you with a Product or Event Ticket or Accommodation Ticket, for example because that Product is not in stock or an Event Ticket or an Accommodation Ticket is no longer available or because of an error in the price on our sites as referred to in clause 13.1 we will inform you of this by email and we will not process this part of your order. If you have already paid for the Products or Event Tickets or Accommodation Tickets, we will refund you the full amount as soon as possible.
7. OUR RIGHT TO VARY THESE TERMS
7.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements.
7.2 Each time you order Products or Event Tickets or Accommodation Tickets from us, the Terms in force at that time will apply to the Contract between you and us.
8. YOUR CONSUMER RIGHT OF RETURN AND REFUND (This clause 8 only applies if you are a consumer.)
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or attend an Event, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
8.2 However, this cancellation right does not apply in the case of:
(a) any custom-made products, products made to your specification or clearly personalised;
(b) newspapers, periodicals or magazines;
(c) software, DVDs or CDs which have a security seal which you have opened or unsealed.
8.3 You have a period of 14 (fourteen) Working days in which you may cancel a contract, starting from the day after the day you receive the Products or email acknowledgement in the case of Event Tickets and/or Accommodation Tickets (as applicable). Working days means that Saturdays, Sundays or public holidays are not included in this period.
8.4 To cancel a Contract under this clause 8, please contact us in writing by sending an e-mail to one of the email addresses outlined below. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail.
(a) In the case of Products: firstname.lastname@example.org
(b) In the case of Event Tickets and/or Accommodation Tickets: email@example.com
8.5 You will receive a full refund of the price you paid for the Products or Event Tickets and/or Accommodation Tickets and any applicable delivery charges you paid for that relate to the cancelled Products or Event Tickets and/or Accommodation Tickets. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 8.4. If you returned the Products to us because they were faulty or mis-described, please see clause 8.6.
8.6 If you have returned the Products to us under this clause 8 because they are faulty or mis- described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.7 We refund you on the credit card or debit card used by you to pay.
8.8 If the Products or Event Tickets and/or Accommodation Tickets were delivered to you:
(a) you must return the Products or Event Tickets and/or Accommodation Tickets to us as soon as reasonably practicable;
(b) unless the Products are faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products or Event Tickets and/or Accommodation Tickets to us;
(c) you have a legal obligation to keep the Products or Event Tickets and/or Accommodation Tickets in your possession and to take reasonable care of the Products or Event Tickets and/or Accommodation Tickets while they are in your possession.
8.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
9. CANCELLATION (This clause 9 only applies if you have booked Event Tickets, whether with or without Accommodation Tickets)
9.1 Your rights of cancellation other than in the circumstances mentioned in Condition 8 of these E-Commerce Terms and Conditions are as set out in the Special Terms and Conditions that form part of this contract.
10. DELIVERY OF PRODUCTS
10.1 Your order will be fulfilled by the estimated delivery schedule of five working days from placing your order, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
10.2 Delivery will be completed when we deliver the Products to the address you gave us.
10.3 The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.
11. DELIVERY OF EVENT TICKETS AND ACCOMMODATION TICKETS
11.1 Event Tickets and Accommodation Tickets will be delivered by email at least 2-3 weeks before the Event, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
11.2 If you purchased Event Tickets and/or Accommodation Tickets as part of a group booking for UK based delegates, tickets for all members of the group will be posted to the lead booker at the postal address they stipulate on their booking. Once the tickets have been delivered, they are the property and responsibility of the delegate.
12. NO INTERNATIONAL DELIVERY
12.1 Unfortunately, we do not deliver to addresses outside the UK.
12.2 You may place an order for Products for delivery outside the UK by calling our Publications Order Hotline on 08457581278.
12.3 For group bookings or individual bookings of Event Tickets and/or Accommodation Tickets for delegates based outside of the UK please arrive at the Event venue on the day of the Event and we will notify you where you can collect your tickets.
13. PRICE OF PRODUCTS AND DELIVERY CHARGES
13.1 The prices of the Products or Event Tickets and Accommodation Tickets will be as quoted on our sites from time to time. We use our best efforts to ensure that the prices of Products and Event Tickets and Accommodation Tickets are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) or Event Tickets or Accommodation Tickets you ordered, please see clause 13.5 for what happens in this event.
13.2 Prices for our Products and Event Tickets and Accommodation Tickets may change from time to time, but changes will not affect a Contract already entered into but where Products or Event Tickets or Accommodation Tickets have not been despatched.
13.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
13.4 The price of Products or Event Tickets and Accommodation Tickets do not include delivery charges. Our delivery charges are as quoted on our sites from time to time.
13.5 Our websites contain a large number of Products and Event Tickets and Accommodation Tickets. It is always possible that, despite our reasonable efforts, some of the Products and Event Tickets and Accommodation Tickets on our websites may be incorrectly priced. If we discover an error in the price of the Products or Event Tickets or Accommodation Tickets you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product or Event Ticket or Accommodation Ticket at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products or Event Tickets or Accommodation Tickets to you at the incorrect (lower) price.
14. HOW TO PAY
14.1 You can only pay for Products or Event Tickets or Accommodation Tickets using a debit card or credit card. Payment for the Products or Event Tickets or Accommodation Tickets and all applicable delivery charges is in advance.
FOCUS 2020 & FOCUS ALIVE 2020 SPECIAL TERMS AND CONDITIONS
15.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.
15.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) defective products under the Consumer Protection Act 1987.
15.3 Subject to clause 15.2, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
15.4 Subject to clause 15.2 and clause 15.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products or Event Tickets or Accommodation Tickets.
15.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products or Event Tickets or Accommodation Tickets. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
16. OUR LIABILITY IF YOU ARE A CONSUMER (This clause 16 only applies if you are a consumer.)
16.1 If you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
16.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
17. EVENTS OUTSIDE OUR CONTROL
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17.4 The Event programme will be publicised on the Event website in advance of the Event but the organisers reserve the right to amend the Event timings and speaker line-up upon reasonable notice wherever possible.
18. COMMUNICATIONS BETWEEN US
18.1 When we refer, in these Terms, to "in writing", this will include e-mail.
18.2 If you are a consumer:
(a) To cancel a Contract for Products in accordance with your legal right to do so as set out in clause 8, you must contact us in writing by sending an e-mail to firstname.lastname@example.org. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e- mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
(b) To cancel a Contract for Event Tickets and/or Accommodation Tickets in accordance with your legal right to do so as set out in clause 8 or in accordance with our cancellation policy set out in clause 9 and the Special Conditions forming part of this contract, you must contact us in writing by sending an e-mail to email@example.com. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
(c) If you wish to contact us in writing for any other reason, you can send this: for HTB, by email to firstname.lastname@example.org and for AI, by using our Contact Us page www.alpha.org/contact.
18.3 If we have to contact you or give you notice in writing, we will do so by e-mail to the address you provide to us in your order. The lead booker will be the primary and main point of contact regarding bookings for all delegates within their group booking.
18.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e- mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
19. MISCELLANEOUS TERMS
19.1 If you can no longer attend the Event and wish to pass your Event Ticket and/or Accommodation Ticket to someone else to use, you can do this without notifying us but you remain responsible for any outstanding payment and will remain the point of contact.
19.2 No videoing of content or uploading to any website either during or after the Event is permitted.
19.3 No flash photography or audio recording is permitted at the event.
19.4 Event attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses.
19.5 No food or drinks are included in the cost of the Event Ticket and/or Accommodation Ticket.
19.6 The Event programme will be publicised on the Event website in advance of the Event but the organisers reserve the right to amend the Event timings and speaker line-up upon reasonable notice wherever possible.
20. OTHER IMPORTANT TERMS
20.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
20.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing with the exception of a transfer under clause 19.1.
20.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
20.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
20.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products or Event Tickets and/or Accommodation Tickets through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
20.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Updated July 2019